Our goal at the Family Pet Hospital is to treat our clients as we would treat our families, and to treat our client's pets as though they were our own.  Our clients and patients are the heart of our practice and the reason we are here. At all times our clients and patients will be treated with respect, dignity, and compassion. Being of service to our clients and patients is the definition of our purpose and the mission of our practice. 

We pledge that we will always do our very best to serve you and to provide your pets with the care they deserve.

Please meet our highly trained staff

Our Doctor

Dr. Grant L. Madsen
Doctor of Veterinary Medicine 

Dr. Grant Madsen obtained his Doctor of Veterinary Medicine degree from Washington State University in 1992. After practicing three years in Montana, he moved to Utah to open a practice in Payson with a classmate. Family Pet Hospital is the third hospital he has designed and established as his goals & vision have developed. His fourth hospital is Pet Urgent Care in Orem, which provides emergency veterinary care after regular business hours, as well as on weekends and holidays. Dr. Madsen’s professional interests include laser surgery, dentistry and orthopedics while endeavoring to promote an overall wellness approach to pet care as pets are truly one of the family. Dr. Madsen and his wife, Delia, have nine children, a border collie & golden retriever, a cat, and a cockatiels. He enjoys woodworking, windsurfing, kayaking, backpacking, skiing and canyoneering.

Veterinary Staff

Andrea Thomson
Exam/Treatment Room Nurse, CVT

Andrea Thomson, CVT was born in Provo, Utah and has lived in Utah, St. Lucia, Texas, and Connecticut.  She graduated from Brigham Young University in 2003, with a Bachelor of Science degree in Animal Science, emphasis in Veterinary Technology.  After graduating, Andrea passed the Veterinary Technician National Exam.  Andrea has been with the Family Pet Hospital since May 2003.  She has a special interest in veterinary dentistry and has completed additional dental training. 

Andrea and her husband Brent were married in 2008.  They have a red-eared slider named Zooga.  In her free time, Andrea enjoys spending time with family and friends.  She also like to camp, hike, bike, ice skate, dance, take photos, read, cook and travel.  Andrea has been to Mexico, New Zealand, and 26 of the 50 states. 

Nicole Creer
Veterinary Treatment Room Nurse

Nicole Creer is from Spanish Fork, UT. She attended Southern Utah University for four years where she competed on the SUU Track and Field team and graduated with her Bachelors degree in Biology in 2009.  She is currently working towards attending Veterinary school. Nicole has one dog; a two year old American Eskimo named Suki.  Nicole’s family calls her the platinum blonde diva. Volleyball, softball, and track and field are among Nicole’s plethora of favorite sports, as well as being outdoors, 4-wheeling and camping. Nicole especially loves when she can participate in these activities with her awesome family and friends. 

Emily Peterson
Veterinary Assistant & Treatment Room Nurse

Emily joined the Family Pet Hospital team this summer after finishing her Master of Science degree in Physiology & Developmental Biology at BYU.  She also received her Bachelor of Science degree there, double-majoring in Integrative Biology and English.  Emily is originally from the upper peninsula of Michigan (Marquette), and loves to spend her free time outside running, hiking, road biking, and playing Frisbee or soccer.  She also loves yoga, classic and Fantasy literature, alt. rock/80s/classical/opera music, and ANYTHING related to biology or animal health!  Emily hopes to continue her education in animal medicine with a DVM or Ph.D. degree.  She is slavishly devoted to her two cats, Meep Meep and Bunny, and will await their approval before trying to add a dog to their little household.  (Unfortuanely for Emily, that may take a while...)

Jessica Dennison
Veterinary Assistant

Jessica was born in Payson, Utah and grew up in Hinckley, UT. After graduating at Delta High, she went on to receive her Veterinary Assistant degree through Penn Foster. While living in Hinckley, she spent 11 years training horses and the last four years volunteering with the 4-H. She has also competed in the Utah State Western Riding Club Association. She was a group manager at Alco for five years. Jessica married CyDoran in March 2011 and they live in Provo.

She and her husband have four horses (Ruby, Jade, Sabrae, and Elesarri), and one puppy, Coonie. Jessica is a true country girl and loves anything animals and outdoors. Her favorite hobbies are training and competing horses, camping, fishing, hiking, riding four-wheelers, and playing her violin. Jessica is very excited to be working at the Family Pet Hospital and hopes to continue her education in the veterinary practice and specialize in equine science.

Office Staff

Libby Hylton
Office Staff Manager and Head Customer Service Representative

Libby Hylton has been with Family Pet Hospital team since February 2007. She has been married to her husband, Stephen, for the past 4 years. They have two wonderful dogs: Matix, a two year old Golden Retriever and Beretta, a three year old Labrador. They also have a spunky cat, Stormy, a four year old Siamese mix. All three have their own individual personalities and attitudes to match. They keep Stephen and Libby very busy.

Libby moved here from North Carolina five years ago to go to school and ended up meeting her husband, Stephen and getting married. She cherishes the time she is able to spend with her family and friends. Her hobbies include camping, reading books, riding bikes, gardening, hiking and playing all different kinds of sports.

Libby enjoys working at the Family Pet Hospital. She is currently the Office Staff Manager and client service representative. She gets pleasure from serving the patient and client needs. She cares for each individual pet as if they were her own and treasures the time she gets to spend getting to know the owners.

Taunie Peterson
Customer Service Representative

Taunie grew up in Idaho and has lived in Wyoming, Pennsylvania, and Utah. She loves animals and has always had two or three pets at a time. Taunie and her family have two dogs: Chika, a malamute, and Sandy, a cattle dog. They also have a 16 year old cat named KC, and six horses.

Taunie has worked for the Family Pet Hospital since April 2010 and she loves every day. It is very rewarding. Taunie enjoys spending time with her family, hiking, being outdoors, and running with Chika and Sandy.     

Benjamin Hayes
Customer Service Representative

Dr. Madsen's wife has her hands full with their nine childre and still takes time to handle all the bookkeeping for the hospital.  Delia grew up in Oregon, hiking the Pacific Crest Trail and enjoys backpacking, camping, gardening and reading.   Her vision is for the Family Pet Hospital to have the greatest reputation in Utah Valley for customer service, pet care and as a great place to work.

Grooming

Angela Lance

I grew up in Mapleton, UT, and met the love of my life (Scott) in 2005. Unable to have children, the Lord blessed me (maybe cursed me) with a love for animals. I had my first dog, Alby, for 15 years. My puppy has been gone now for 3 years, and when I talk about my Albert, I still tear up. My new doggies are Trigger, Mable and Archibald. (In that order in the picture). Can I just say I have the most spoiled dogs in the state. They have there own room, with T.V, couch, and sofa lounger. They only eat the best, which is Science Diet.

My little horse, Whinny, is a puppy in spirit. I just say, "Whinny kennel up", and she goes right into her corral. I broke her myself, and ride her a lot. We are very close.

Oggy, the cockatoo, passed away in 2007. He was one spoiled bird as well. Jack is a green wing Macaw that we adopted from a bird sanctuary . He goes to work everyday with Scott, and the antics those two boys come up with are hilarious.

Bobby the kitty is another rescue pet that ends with a story too sad to tell. We loved him while he was ours.