Our goal at the Family Pet Hospital is to treat our clients as we would treat our families, and to treat our client's pets as though they were our own. Our clients and patients are the heart of our practice and the reason we are here. At all times our clients and patients will be treated with respect, dignity, and compassion. Being of service to our clients and patients is the definition of our purpose and the mission of our practice.
We pledge that we will always do our very best to serve you and to provide your pets with the care they deserve.
Please meet our highly trained staff!
Dr. Grant L. Madsen, Doctor of Veterinary Medicine
Dr. Grant Madsen obtained his Doctor of Veterinary Medicine degree from Washington State University in 1992. After practicing three years in Montana, he moved to Utah to open a practice in Payson with a classmate. Family Pet Hospital is the third hospital he has designed and established as his goals & vision have developed. His fourth hospital was Pet Urgent Care in Orem, which provides emergency veterinary care after regular business hours, as well as on weekends and holidays. Dr. Madsen's professional interests include laser surgery, laser therapy, dentistry and orthopedics while endeavoring to promote an overall wellness approach to pet care as pets are truly one of the family. Dr. Madsen and his wife, Delia, have nine children, a border collie & golden retriever, a cat, and a cockatiel. He enjoys woodworking, windsurfing, kayaking, backpacking, skiing and canyoneering.
Dr. Marcel W. Lee, Doctor of Veterinary Medicine
Family Pet Hospital is thrilled to share Dr. Marcel Lee with our clients. Dr. Lee graduated from BYU with her bachelor’s in Animal Science and earned her DVM at Western University of Health Sciences. She takes pride in her oath to pets to do no harm and to be a voice for the animals. Her compassion and respect for animals paired with her scientific and analytical mind make her a wonderful addition to our practice. Dr. Lee comes from a large family – she is the 13th child! She has been happily married for 5 years and together they share an adorable 3 year old daughter, an 9 year old Border Collie named Raven and 9 year old Chihuahua mix named Cricket. In her free time she enjoys being outdoors with her family; camping, hiking and fishing. Dr. Lee loves being able to practice her passion while supporting her family and looks forward to helping you and your pet.
Nicole Olsen, Certified Veterinary Technician
Nicole graduated from Broadview University in 2015 with an Associate’s degree in Applied Animal Science. She passed the National Vet Tech Exam in August of 2015, becoming a Certified Veterinary Technician (CVT). Nicole has contributed her skills and compassion to our practice since 2012 and loved every minute of it! Her future goals include starting a family and using her passion for horses to offer therapeutic riding lessons to people with disabilities. Nicole and her husband, Mark, have a bunny named Dixon, a Brittany Spaniel named Goose and a German Short Hair named Ruger. Together they enjoy spending time outdoors hunting, shooting, fishing, hiking, and camping. Nicole loves the ever-evolving veterinary industry and welcomes the opportunity to learn something new every day.
Karen Torres, Veterinary Nurse
Karen has been helping animals in our hospital since 2015. She has one little girl with her husband and just recently added Max, a poodle mix to her family. Karen is originally from Mexico and enjoys visiting family there frequently.
Kim Karpowitz, Veterinary Nurse
Kim has been with us since January of 2015. She started as a Customer Service Representative and fell in love with veterinary medicine. She lends her passions and talents to many different areas of the clinic and is looking forward to one day becoming the practice manager. Kim is married and has three children, a Schnauzer mix named Lucy and a cat named Netty. In her free time she enjoys reading, writing and doing makeup.
Allie Hatch, Licensed Veterinary Technician
Allie graduated Broadview University in 2016 with an Associate’s in Applied Veterinary Science. She loves working with animals and is especially interested in the science behind Veterinary medicine. Allie has two children; a 4 year old son and a 2 year old daughter. Allie takes joy out of the fact that she gets to come to work and be a part of making sick animals healthy again.
Shelby Angle,Veterinary Assistant
James Schmidt,Veterinary Assistant
James is the youngest of nine children with 29 nieces and nephews. His family always had pets growing up and from a young age James knew that he would work with animals when he grew up. Being a doctor of Veterinary medicine became his childhood dream. He is working toward his Bachelor’s degree in Biology at BYU and plans to continue his education to achieve his dream of becoming James Schmidt, DVM. When James isn’t hard at work at Family Pet Hospital he loves to swim, run and play the piano.
James has a passion for animals and a deep love for cats. One day he will be the crazy cat man. James brings his ambition, intelligence and drive to work with him every single day and he can’t wait to meet your furry family members!
Jenny Locke, Veterinary Assistant
Jenny has an intense love for animals and a knack for attracting stray pets and adopting them into her home. She has several senior pets right now, including Pepper the Yorkshire Terrier and CiCi, Paris and Tibbs the cats. Jenny is currently attending Utah Valley University in pursuit of a degree in Biology.
Jill McNitt, Veterinary Assistant
Jill is the newest veterinary assistant here at Family Pet Hospital. She grew up in northern California and then followed her family to Utah after high school graduation, and she’s been in Utah ever since. Jill currently lives in Woodland Hills with her hubby, three fat cats and one very clingy Pitbull Terrier. She has four grown kids and nine grandchildren, all close by.
Jill absolutely loves working with animals in general and your pets in particular. She thinks training at Family Pet Hospital as a veterinary technician is a wonderful opportunity to mix work and play.
Natalia Garcia, Kennel Tech / Janitorial
Karla Garcia, Kennel Tech / Janitorial
Cally Bradshaw, Kennel Tech / Janitorial
Breanne Henry, Kennel Tech / Janitorial
Kaiden Exon, Kennel Tech / Janitorial
Taunie Peterson, Customer Service Representative
Taunie grew up in Idaho and has lived in Wyoming, Pennsylvania, and Utah. She loves animals and has always had two or three pets at a time. Taunie and her family have two dogs: Chika, a malamute, and Sandy, a cattle dog.
Taunie has worked for the Family Pet Hospital since April 2010 and she loves every day. It is very rewarding. Taunie enjoys spending time with her family, hiking, being outdoors, and running with Chika and Sandy.
Kelly McDaniel, Customer Service Representative
Delia Madsen, Chief Financial Officer
Dr. Madsen's wife has her hands full with their nine children and still takes time to handle all the bookkeeping and staff management for the hospital. Delia grew up in Oregon, hiking the Pacific Crest Trail and enjoys backpacking, camping, gardening and reading. Her vision is for the Family Pet Hospital to have the greatest reputation in Utah Valley for customer service, pet care and as a great place to work.