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Our goal at the Family Pet Hospital is to treat our clients as we would treat our families, and to treat our client's pets as though they were our own.  Our clients and patients are the heart of our practice and the reason we are here. At all times our clients and patients will be treated with respect, dignity, and compassion. Being of service to our clients and patients is the definition of our purpose and the mission of our practice. 

We pledge that we will always do our very best to serve you and to provide your pets with the care they deserve.

Please meet our highly trained staff!

Our Doctors

Dr. Grant L. Madsen, Doctor of Veterinary Medicine

Scout_Camp_Zion_NP_2010_225_1_1.JPGDr. Grant Madsen obtained his Doctor of Veterinary Medicine degree from Washington State University in 1992. After practicing three years in Montana, he moved to Utah to open a practice in Payson with a classmate. Family Pet Hospital is the third hospital he has designed and established as his goals & vision have developed. His fourth hospital was Pet Urgent Care in Orem, which provides emergency veterinary care after regular business hours, as well as on weekends and holidays. Dr. Madsen's professional interests include laser surgery, laser therapy, dentistry and orthopedics while endeavoring to promote an overall wellness approach to pet care as pets are truly one of the family. Dr. Madsen and his wife, Delia, have nine children, a border collie & golden retriever, a cat, and a cockatiel. He enjoys woodworking, windsurfing, kayaking, backpacking, skiing and canyoneering.

Dr. Marcel W. Lee, Doctor of Veterinary Medicine

Family Pet Hospital is thrilled to share Dr. Marcel Lee with our clients. Dr. Lee graduated from BYU with her bachelor’s in Animal Science and earned her DVM at Western University of Health Sciences. She takes pride in her oath to pets to do no harm and to be a voice for the animals. Her compassion and respect for animals paired with her scientific and analytical mind make her a wonderful addition to our practice.  Dr. Lee comes from a large family – she is the 13th child! She has been happily married for 5 years and together they share an adorable 3 year old daughter, an 9 year old Border Collie named Raven and 9 year old Chihuahua mix named Cricket.  In her free time she enjoys being outdoors with her family; camping, hiking and fishing. Dr. Lee loves being able to practice her passion while supporting her family and looks forward to helping you and your pet.

Nursing Staff

Nicole Olsen,  Certified Veterinary Technician 

 Nicole graduated from Broadview University in 2015  with  an Associate’s  degree in  Applied Animal Science. She  passed  the National Vet  Tech Exam in  August of  2015,  becoming a Certified    Veterinary Technician  (CVT). Nicole has  contributed  her skills and  compassion to our practice since  2012 and loved every  minute of it!  Her  future goals include starting a family  and using her passion for  horses to  offer  therapeutic riding lessons to people  with disabilities.  Nicole and her  husband,  Mark, have a bunny named Dixon, a  Brittany Spaniel named  Goose and a  German  Short Hair named Ruger.  Together they enjoy  spending time outdoors  hunting,  shooting, fishing, hiking,  and camping. Nicole loves the ever-evolving  veterinary  industry and welcomes  the opportunity to learn something new every day.

Karen Torres, Veterinary Nurse

 Karen has been helping animals in our hospital since 2015. She  has one  little girl  with her husband and just recently added Max,  a poodle mix to  her family. Karen is  originally from Mexico and  enjoys visiting family  there frequently. 


Kim Karpowitz, Veterinary Nurse

 Kim has been with us since January of 2015. She started as a Customer   Service  Representative and fell in love with veterinary medicine. She lends  her passions and  talents to many different areas of the clinic and is  looking forward to one day  becoming the practice manager. Kim is  married and has three children, a Schnauzer  mix named Lucy and a cat  named Netty. In her free time she enjoys reading, writing  and doing  makeup.   

Allie Hatch, Licensed Veterinary Technician

 Allie graduated Broadview University in 2016 with an Associate’s in Applied  Veterinary Science. She loves working with animals and is especially interested  in  the science behind Veterinary medicine. Allie has two children; a 4 year old  son and  a 2 year old daughter.  Allie takes joy out of the fact that she gets to  come to work and  be a part of making sick animals healthy again. 

Shelby Angle,Veterinary Assistant

James Schmidt,Veterinary Assistant

 James is the youngest of nine children with 29 nieces and nephews. His family  always had pets growing up and from a young age James knew that he would  work  with animals when he grew up.  Being a doctor of Veterinary medicine  became his  childhood dream.  He is working toward his Bachelor’s degree in  Biology at BYU and  plans to continue his education to achieve his dream of  becoming James Schmidt,  DVM.   When James isn’t hard at work at Family Pet  Hospital he loves to swim, run  and play the piano.

 James has a passion for animals and a deep love for cats.  One day  he will be the  crazy cat man. James brings his ambition, intelligence and drive to work with him  every single day and he can’t wait to meet your furry family members!

Jenny Locke, Veterinary Assistant

 Jenny has an intense love for animals and a knack for attracting stray pets  and adopting them into her home. She has several senior pets right now,  including Pepper the Yorkshire Terrier and CiCi, Paris and Tibbs the cats.  Jenny is currently attending Utah Valley University in pursuit of a degree  in Biology.



Jill McNitt, Veterinary Assistant

 Jill is the newest veterinary assistant here at Family Pet Hospital.  She  grew up in northern California and then followed her family to  Utah  after  high school graduation, and she’s been in Utah ever  since.  Jill  currently  lives in Woodland Hills with her hubby, three fat  cats and  one very clingy  Pitbull Terrier. She has four grown kids and  nine  grandchildren, all close  by.

 Jill absolutely loves working with animals in general and your pets in  particular. She thinks training at Family Pet Hospital as a veterinary  technician is a wonderful opportunity to mix work and play. 

Kennel Staff

Natalia Garcia, Kennel Tech / Janitorial

Karla Garcia, Kennel Tech / Janitorial

Cally Bradshaw, Kennel Tech / Janitorial

Breanne Henry, Kennel Tech / Janitorial

Kaiden Exon, Kennel Tech / Janitorial

Office Staff

Taunie Peterson, Customer Service Representative

Taunie.JPG Taunie grew up in Idaho and has lived in Wyoming,  Pennsylvania,  and Utah. She loves animals and has always  had two or three pets at  a time. Taunie and her family have  two dogs: Chika, a malamute,  and Sandy, a cattle dog. 

 Taunie has worked for the Family Pet Hospital since April  2010 and  she loves every day. It is very rewarding. Taunie  enjoys spending  time with her family, hiking, being outdoors,  and running with  Chika and Sandy.

Kelly McDaniel, Customer Service Representative


Delia Madsen, Chief Financial Officer

Dr. Madsen's wife has her hands full with their nine children and still takes time to handle all the bookkeeping and staff management for the hospital.  Delia grew up in Oregon, hiking the Pacific Crest Trail and enjoys backpacking, camping, gardening and reading.   Her vision is for the Family Pet Hospital to have the greatest reputation in Utah Valley for customer service, pet care and as a great place to work.

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