Our Doctors


Dr. Grant L. Madsen, Doctor of Veterinary Medicine

Dr. Grant Madsen obtained his Doctor of Veterinary Medicine degree from Washington State University in 1992. After practicing three years in Montana, he moved to Utah to open a practice in Payson with a classmate. Family Pet Hospital is the third hospital he has designed and established as his goals & vision have developed. His fourth hospital was Pet Urgent Care in Orem, which provides emergency veterinary care after regular business hours, as well as on weekends and holidays. Dr. Madsen’s professional interests include laser surgery, laser therapy, dentistry, and orthopedics while endeavoring to promote an overall wellness approach to pet care as pets are truly one of the family. Dr. Madsen and his wife, Delia, have nine children, a border collie & golden retriever, a cat, and a cockatiel. He enjoys woodworking, windsurfing, kayaking, backpacking, skiing and canyoneering.


Dr. Marcel W. Lee, Doctor of Veterinary Medicine

Family Pet Hospital is thrilled to share Dr. Marcel Lee with our clients. Dr. Lee graduated from BYU with her bachelor’s in Animal Science and earned her DVM at Western University of Health Sciences. She takes pride in her oath to pets to do no harm and to be a voice for the animals. Her compassion and respect for animals paired with her scientific and analytical mind make her a wonderful addition to our practice. Dr. Lee comes from a large family – she is the 13th child! She has been happily married for 5 years and together they share an adorable 5-year-old daughter, a 2-year-old Llewelyn Setter named Ellie and an 11-year-old Chihuahua mix named Cricket. In her free time, she enjoys being outdoors with her family; camping, hiking and fishing. Dr. Lee loves being able to practice her passion while supporting her family and looks forward to helping you and your pet.

Nursing Staff


Nicole, Certified Veterinary Technician

Nicole has been part of the FPH team since 2013. You’ll find her jotting inspirational quotes and educational goals in her planner, scaling lots of teeth, beating her own personal records and expertly assisting our doctors with your best bud – all while singing. In her free time she hangs out with her four-year-old pony, Tacoma trying to tame her sassiness. She gets to share her life with Mark, her best friend and husband, Goose, the love of her life mutt, and Ruger, her trouble child GSP.

We all would have guessed that her childhood dream was to be a singer, but apparently, she dreamed of being a Veterinarian. Her skills and passion make being a Veterinary Nurse the perfect job for Nicole. Her favorite part of veterinary nursing is helping a dog or cat with severe periodontal disease and seeing them come back after treatment acting five years younger.

Nicole’s perfect holiday would involve naps, Brussel sprouts, horses and the word Phenylpropanolamine – say that five times fast!

Family Pet Hospital is proud to have Nicole as an integral part of our successful team and know that your pets will agree.

Karen, Veterinary Nurse

Karen joined the team in 2013, giving up five years of fast-food work to help pets and educate their owners. Fast food sure is missing out on this amazing employee. She learned when she was young that you have to work hard for what you want in life and she carries that lesson with her to work every single day. As a child, she dreamed of being a flying eagle Veterinarian… or maybe it was just a Veterinarian that could fly… or maybe just an eagle… either way, we are pretty sure that being a Veterinary Nurse is her calling in life.

Karen fills many of her days leading our team of animal lovers through successful days, polishing your pet’s teeth to a pristine sparkle, immersing herself in lab work and daydreaming about tacos, pinatas, and puppies. The days she isn’t lending her talents to our hospital, she spends with her five-year-old daughter. If Karen wasn’t so amazing at what she does she’d become an animal control officer – lookout feline fugitives!

We are lucky to have Karen on our team and trust that your pets will be in good hands when they’re in her care.


Melissa, Veterinary Nurse

Melissa is our resident puppy-picture-taker here at Family Pet Hospital and has been rocking that position for over a year now. When she isn’t ogling over your new furry family member, she’s diligently giving 110% to every task she’s given. Our nurses and doctors keep Melissa busy processing lab work, getting vitals on our patients, filling medications, assisting in pre-op and post-op procedures and ensuring your pets needs are met during their time here.

As a child in Las Vegas, Nevada, Melissa dreamed of becoming a Veterinarian, the majesty of horses and of having more money than she knows what to do with. She still dreams of horses and riches but has traded the Veterinarian dream for a Veterinary Nurse title and she’s working hard to achieve it! Melissa is kind, respectful and compassionate and it shines in her interactions with every pet she meets. She thrives on helping solve the problems of the pet community and loves a happy outcome just as much as the rest of us do.

Aspen, Veterinary Assistant

Aspen graces our clients and their pets with her humble and serene personality a few times a week. She enjoys embarking upon crazy adventures with her self proclaimed odd family and hopes to one day become a Veterinarian like her father. Aspen brings a calming vibe to our hospital that really transfers to our furry guests’ demeanor during their time with us. Aspen is an asset to our hospital and we can’t wait to watch her grow and learn!

Jessica, Veterinary Nurse

Bio coming soon!

Becca, Veterinary Nurse

Bio coming soon!

Breanne, Veterinary Assistant

Bio coming soon!

Grant, Veterinary Assistant

Bio coming soon!

Sam, Veterinary Assistant

Bio coming soon!

Madi, Veterinary Assistant

Bio coming soon!

Anna, Veterinary Assistant

Bio coming soon!

Alli, Veterinary Assistant

Bio coming soon!

Bryce, Veterinary Assistant

Bio coming soon!

Office Staff


Taunie, Front Office Manager

Taunie has been the front-end face of Family Pet Hospital for over 11 years! Taunie spends the majority of her days greeting you and your pet at the door, coaxing your dog to the scale, keeping our hospital full of delicious food (for your pet, not for you) and making sure it smells amazing when you walk in. Behind the scenes, Taunie brings the staff treats on holidays and “just because” days, makes us all feel appreciated, turns our heat on in the winter and always goes the extra mile to make sure our hospital runs smoothly.

In her life before us, Taunie worked as a recruiter and trainer in Human Resources and was possibly an angel. Taunie loves the sound of people laughing and her infectious love and inspirational personality bring the laughter out in all of us. Taunie brings such joy to our hospital, the pets and the clients. We are incredibly lucky to have Taunie as the backbone of our client service team!


Jay, Customer Service



Delia, Practice Manager

Delia handles all the bookkeeping in addition to the hospital and staff management for the hospital. Delia grew up in Oregon, hiking the Pacific Crest Trail and enjoys backpacking, camping, gardening, and reading. Her vision is for the Family Pet Hospital to have the greatest reputation in Utah Valley for customer service, pet care and as a great place to work.