"Absolutely, BY FAR the best vet we have ever been too. We’ve never felt so cared for by a veterinary team. Our dog had a bowel obstruction from a bone and we went in to Family Pet Hospital literally 4 or 5 times over the course of 2 days as we worked through various options, ultimately landing on surgery. Every single time we walked in there it felt like they were greeting us like family who deeply cared about us and our sweet pup, Malibu. McKenna was truly the best vet tech I have EVER encountered, who is not only incredibly knowledgeable, but obviously super passionate about helping animals. Dr Madsen and Dr B both helped us out and were so amazing and full of empathy. I have also been so impressed and grateful for how responsive they are to our phone calls with any questions post-op, even though I know we had a million questions which any person could have easily gotten annoyed with. If I could give more than 5 stars I would. They helped our sweet pup out when we needed it most!"
"Family pet hospital is absolutely amazing! My dog developed IVDD and became paralyzed. Through their laser treatment and rehab she can walk now! You would never know she was ever paralyzed."
"Doctor bockenstejt is the best he truly cares for the animals same as you and vet tech Alec was equally amazing I’m so happy I have him as my vet!"
"We have been pleased with the service we’ve received for our dog over the past 3 years. They have been professional and answered any and all of our questions. I would recommend Family Pet Hospital!"
"Dr. Carl Bockenstedt and his technician Alex did amazing with our Pitbull Rottweiler mix today they were extremely informative and answered our many many questions even though our good fur friends issues mostly boiled down to stress and anxiety with our changing work schedules we felt our dog was in incredibly caring hands at this vet office."
"Love this Vet Clinic! I love Dr Bockenstedt! He is kind, knowledgeable and truly cares for your furry best friends! I love the whole team at this clinic!"
"Doctor Bockenstedt and Alec were very helpful and I felt at ease with my dogs health, after having the full checkup. Thank you Family Pet Hospital !"
"We just moved here from Tennessee. My 14 Year old Shih Tzu was having health issues. After much discussion we decided to put him to sleep. I have never had a doctor to treat us so well. Losing my fur baby was so hard but he talked, hugged and cried with us. I’ve never had a Dr to be so kind and considerate."
"The staff is always extremely friendly and answer any questions to the best of their ability and they really care for the pets!"
"We had to put our dog down, The entire staff were so respectful and friendly. They made the experience very pleasant , I can tell how much they care for our animals. I would highly recommend them. I would give them 10 stars if it would let me"
"Dr. Bockenstedt and Addie did a wonderful job helping me figure out what was wrong with our kitty. Dr. B was very thorough with his explanations and had a plan of action right away with medication and course of action at the office. Our cat is feeling MUCH better and we’re very grateful. This is where I plan to take her anytime she needs help."
"Dr. Macdonald and megan were the sweetest! they listened to my concerns, and took care of us so well! affordable pet insurance and overall prices!"
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"Dr Bockenstedt has taken care of our beloved dogs for many years. He saved my 14 year old King Charles Cavalier twice who suffers from a bad heart and arthritis. Now he runs around like a puppy. Dr Bockenstedt recently treated our Cavapoo who was sick and not eating, and she bounced right back. Dr Bockenstedt is kind, skilled, and compassionate. We would never settle for anyone but the best for our animals, and Dr Bockenstedt is the best."
"Senna had an AWESOME experience at the vet today! Everyone was very nice and personable and introduced themselves too! The vet was very knowledgeable and didn’t order any unnecessary tests for our cat Senna‼️🐈⬛"
"I never got to take my kitten in for a check up before he passed the day before, I wasn’t expecting anything, but they went out of their way to send us a card saying sorry for our lose, we will definitely being going here from now on"
"Had such a pleasant experience. Addie helped me get a lot things done for my puppy. I am happy to be coming here, and would recommend this clinic to anyone:)"
"What a wonderful team and facility! They’ve always provided kind, thorough care for our pets. The staff is knowledgeable, helpful, and compassionate. They take the time to explain options and answer questions, which makes us feel confident and supported. We’re so grateful to have such excellent care."
"Great first time experience! Adopted my dog from the shelter. Took her in for a visit, she was sick from being in the shelter 😔. Vet prescribed and sent home the perfect medication and within a few short days our new baby girl was up and running around, and loving her new home."
"Thank you for the great care FPH, from the front desk, to the techs, to the doctors. Your care for my pets has meant so much the past couple years. I appreciate Dr. Madsen’s experience and demeanor, as well as the office’s ability to always get us in quickly."
"Outstanding vet clinic! I was able to easily get an appointment for my pet while traveling through the area. Great customer service, easy online/text options for paperwork, and wonderful vet techs who made my dog the calmest she's ever been at a vet clinic. The place was clean, nicely laid out, and we were immediately taken care of. I really liked Dr. Macdonald; she was thorough and kind (and did not suggest unnecessary diagnostics and treatments, like many places tend to do to make money). Also, the prices were reasonable and comparable to clinics in many states I've been. My dog was very well cared for and, for the first time in 12 years, actually enjoyed the vet! I highly recommend Family Pet Hospital!"
"We woke up the other morning to our older dog not feeling well, and no vets local to us had any openings. We had never been to Family Pet Hospital before, and they were able to fit us in that morning. We drove an hour to get there and I am so glad we did. Tech Jessie and Dr. McDonald were SO KIND and patient with us. They took great care of our guy. They got us answers, went over several options with us, gave us realistic expectations, and unfortunately we ended up with an unexpected euthanasia. They gave us as much time as we needed, explained the process, and were so patient as we said goodbye. VERY compassionate staff. I would highly recommend them."
"The doctor, nurses, and staff are so kind. They took excellent care of our sick baby (cat). They handled her gently, I knew she was in good hands. The pricing was not crazy and I feel like the doctor/nurses heard me and my concerns."
"I had a great experience here!
I took my lovely dog walk-in, and there was no charge for emergency walk ins and took care of my dog and only performed what was necessary since the costs are really high.
They texted me for a few days after forvfollow up.
I highly recommend their work and prices.
Your pet is in a good hand."
"I have been taking my dogs to Family Pet Hospital for 5 years now. They have been fantastic to work with. The staff is always friendly. The vets are very knowledgeable and do a great job. The prices are reasonable. I have had 0 complaints. I would recommend Family Pet Hospital to anyone."
"They have always provided excellent care for our family dog and now our new puppy. I couldn't be happier with the care and the level of service is excellent."
"They have been nothing but communicating with me and my pup for his surgery so grateful for keeping me at ease"
"I really appreciate how yoU told me what your were doing as you were working with Bruno. I love how organized everything seemed and that I got a file of what was done and the results. And I really appreciated the sample bag!! I just got another puppy as well that definitely will be bringing here as well."
"Quick to get an appointment, very welcoming staff. I took my son's puppy, roo here, and the vet is awesome. I loved how great he was and explained everything to us, very great about giving roo his shots. Let roo lick whipping cream, and roo didn't even know he got a shot. I decided to change my vet and started to take my 2 year old dog bessie there. bessie had itchy ears, and they were great with her. She gets really nervous, so they were extra caring, I just wished they gave her liver treats to keep her mind off what was going on. But overall, we will be going back to really grateful staff and vets,"
"Our little guy hadn’t been feeling well for a few days so we decided to take him in for what we thought was a minor illness.
The nurse examined him and found a lump in his belly. She was very thorough with her communication of what could be the issue.
She recommended we get an x-ray. They noticed something in his bowls and notified us of possible blockage. She provided three options to choose from and was very precise about what the recommendation was.
We opted for surgery and she notified us that the surgeon had left for the day. Once Dr. Grant received the call, without hesitation he was back at the office and had Dobbie in for surgery immediately.
We are on day three post surgery and Dobbie is doing amazing. Frequent texts from the clinic checking on him and answering all concerns every step of the way.
Thank you Dr. Grant and your team for everything!
Highly recommend this establishment for any pet owner."
"Dr Lee is incredibly kind, compassionate, and very thorough! We had a very sad situation happen and she showed nothing but empathy, love, respect, and kindness. 10/10 recommendations Dr Lee!
Her assistant Sarah was also wonderful! Highly recommend!"
"Mapleton family pet hospital got us in immediately when we told them about our dog suffering from an ear infection. The vet, Dr Lee, sat on the floor the whole time and didn’t push or pressure our anxious dog. She thoroughly explained what she thought was going on, down to the actual root of the problem, and provided several options for us to consider. I was impressed by the way she worked with an extremely anxious dog."
"Mapleton Pet Hospital was amazing to work with, very quick to get me in and was extremely sensitive to my pets situation and me being a new pet owner! I would highly recommend them to anyone who has a pet or in need of veterinary services."
"I've had really amazing experiences with my two cats at this clinic. The staff are kind and the vet is very thorough and answers all of my questions. They have good appointment availability and I've never had to wait too long in the office. The office is clean and pleasant, and their pricing is reasonable and fair (note: I'm a college student, and this vet is affordable for me). They do a great job communicating results and following up after appointments as well, which helps ensure a greater quality of care and life for my pets. I can't recommend them enough!"
"We’re new to the area and needed a new vet and we’re very happy we went with them! We have a bully breed and our previous vet made us muzzle her (she’s not aggressive but does growl). They were patient with her and didn’t make a fuss about it which was a nice upgrade from our prior vet.
The vet and all staff were great to work with.
We took her in for her ears and they were able to diagnose her (precious vet did not) and had her feeling better in days.
Would definitely recommend them!"
"This morning was frightening! My puppy was very ill. I called The Family Pet Hospital. The receptionist listened to my concerns and scheduled a same day appointment. When I arrived, I was greeted warmly. Everybody I interacted with was kind, respectful, and concerned - for me and my pet. The technician and veterinarian did an excellent job of explaining what they were doing to diagnose and treat my pet. When we left the office, my pet was much more comfortable and, fingers crossed, on the road to recovery. I highly recommend this pet hospital."
"They took great care of my family in our time 9f loss. They were respectful and understanding, and you could tell they cared."
"Started care with after moving to the area and vetting a few other places. Love the staff and vets. They were punctual and professional. Happy to have found our pets their new vet."
"The staff at family pet hospital is phenomenal. They are very attentive to my two dogs’ different needs and are great at handling them gently. Staff is friendly and accommodating to humans as well."
"I can’t say enough good things about Family Pet Hospital. We started taking our 2 dogs here at the beginning of June because we had some serious concerns that were being completely ignored by our previous vet. Dr. Lee spent so much time with us in that first appointment examining our dogs and listening to our concerns. We’ve had 5 appointments since then and just as many phone calls and emails and every single encounter has been beyond what we could have hoped for when we took a chance switching vets. We live an hour away from Mapleton and haven’t regretted our choice to drive this far for quality care. In just a month and a half our senior dogs are acting like puppies again. They have their energy back and it’s obvious they are feeling better. And it’s all thanks to Dr. Lee and the tech we’ve worked with, Sara. We haven’t had any issues making appointments or getting prescriptions. They make a point to email us after each appointment with the treatment plan we discussed, which is so helpful when you’re receiving a lot of information all at once. Dr. Lee and her staff have called to check in on the dogs and see how they are doing. They are extremely up front about costs and go the extra mile to figure out discounts and combine necessary procedures/tests in ways to save us money. I’ve been a dog owner for over 10 years and have never experienced a vet that puts as much care and attention into their work like Family Pet Hospital."
"We moved into the area and didn’t know where to take our German Shepard. I called in and was able to schedule a routine visit the next day! They took excellent care of Atlas! Exceptional service all around! I would highly recommend! Thanks again!!"
"This is the only place I could get our dog in same day. I was sooo impressed with the receptionist on the phone and in person. They all truly cared about my dog and how worried I was. Very knowledgeable, calm and quick! This is our new family vet now for sure!"
"Jenna was so kind and pleasant to work with and Dr. Lee was exceptional. I felt so reassured and valued as my questions were patiently answered. I truly felt like a part of the care team talking care of my little cutie and will have no hesitation to come again whenever we need to."
"Took my 16 year old daughter here in hopes they could disimprove her good looks. She now looks like a schnauzer. 3 thumbs up! 5.6 stars! This is one dad who won't have to worry about teen boys!"
"They are very gentle with my dog. The Vet is extremely knowledgeable and compassionate. They treated my dog with care and the treatments were effective immediately. The other staff is helpful and made our dog comfortable."
"I took my new little female, Bischon Frisé, puppy to Family Pet Hospital for her first Veterinarian visit...a wellness check and vaccinations. I was referred to them by my son and daughter-in-law, Enoch and Emily, owners of Bandit's Stay and Play, in Orem. I was so impressed with the cleanliness of the Family Pet Hospital, and the kindness and professionalism of the employees, nurses, and Dr. Lee. They knew just how to approach my puppy to make her feel comfortable, and Dr Lee diverted her attention away so well while giving her the vaccination injection, that she didn't even flinch! I doubt that she will be the least bit afraid to go for her next visit. It didn't take long to find out my little girl is 100% healthy. She and I had a great first experience at the Family Pet Hospital, and we both highly recommend them!
Shirley & Tookie"
"I love taking my kitties here for healthcare. The medical staff is always very kind and gentle."
"Very thorough. They follow up and check in on my pet. The vets take their time and truly care about my dogs well-being. I have an other dog aggressive pup, and they have a separate room for us. Love this clinic!"
"I never write reviews, but if I could give this place 100 stars I would! I called them around 12:45 this afternoon in a panic about my pets health. They were the only vet clinic in a 15 mile radius to answer my call AND take me seriously! Their receptionist was genuinely so kind, listened to my concerns and got me an appointment for 2:25 that same day. I did drop off so I wasn't able to go in with my cat but the doctor called me, explained exactly what he did, what he thought was wrong with my cat (and why), and the next steps. It brought so much comfort knowing my cat was in good hands! When I went to pick her up, nurse Jessica (literally the sweetest person ever) explained all the medication to me and even sent me articles to read about my cats health issues and what I can do to help my cat. I've had pets for most of my life and there has been no veterinary office as kind as this one. Not to mention how AFFORDABLE they are! If you ever need anything with your pet, please go here! Thanks again for everything you did for me!"
"Family Pet Hospital did a great job with my guy Louis’s neuter. I was nervous but they helped me feel better and gave him great care!"
"Highly recommend! I just went there for the first time and they were attentive, professional, caring and gave me and my cat VIP treatment. It was a relaxing atmosphere and they took all the time necessary to give us great service. We weren't rushed even though they fit us in the same day I called with an urgent concern. All the staff were very professional and I was impressed from the moment I made the call. Thank you Family Pet Hospital!"
"I really love the staff and Vets at Family Pet Hospital in Mapleton. They always provide great care and attention."
"Explained everything to me that was going on with my cat and gave him a thorough exam"
"The staff were very friendly and our dog felt more comfortable than she has at other vet places."
"We took our 13 year old Akita in to be put down and they were affordable, friendly, and compassionate. I'll use them for all of our vet needs."
"Wonderful, caring environment. Dr. Madsen was very thorough explaining the situation and a plan for our little dumb-dumb. Very kind staff."
"The staff from all my experiences so far are wonderful and very kind. My crazy puppies enjoyed every bit of their time there and they received great care."
"Dr Lee and Emily were wonderful with both my babies! Took the time to learn their history and kept them at ease during their exams and vaccinations!"
"Thanks family pet hospital for helping my sweet baby cross to the rainbow bridge ❤️ you guys are very compassionate"
"All the people inside are so great, great service and care for my dog and every time that I come with my dog they relief him, thank you so much!"
"We love this place and our dog does too. Wouldn’t take him anywhere else.
**update: we had Mollie join our family and needed her to get spayed. We already knew who we were going to turn to for the surgery. Im glad we did because I’m beyond impressed with how well everything went. You never would’ve guess she even got spayed. Family Pet Hospital is the best!!!"
"I was so comforted to know my dog was in good hands during a recent emergency and that he had such compassionate helpers. I was able to get right in and was so thankful for the nice place he got to go to. He's recovering just fine. I would not hesitate to come here for your care."
"Family Pet Hospital has been great thus far. I’ve only been twice for my dog’s wellness exams, vaccines, neuter, and recently an eye infection. His neuter went very well and had a quick recovery. The doctor and nurses have been great explaining all the details before proceeding with permission. I haven’t been to any other vets to compare but I’m satisfied at this point."
"No wait time to see veterinarian. Nicole and Emily were very welcoming and kind to me and pet. Got exceptional care for a good price. Walked out with confidence that my cat was well cared for and healthy."
"Had to put our family pet of 18 yrs down today. Everyone at Family Pet Hospital was very gracious and caring with the process. Thank you Family Pet Hospital."
"It was our first time here. Also my dogs first visit at an actual clinic. It was really windy and my dog hasn’t experienced anything like today. He was super nervous. So his nervous bark came out. Everyone was so nice about it and made him feel co comfortable. Becca gave him a pup cup and so did Dr Lee- made him relax a bit. They were fast listened to my concerns and put a plan together. Thank you so much for making my baby feel at home and me at ease!"
"Great staff, easy scheduling, clean office and exam rooms. They are always very attentive and helpful. We love the care our pup gets here!"
"Staff was friendly, helpful, and informative taking time to answer all questions"
"Today, my son and I had to put our dog to sleep. He was 16 and not well. They were so wonderful to us and made an incredibly painful experience less traumatic with the care and concern they showed for AL 3 of us! I thank them for that."
"Dr. Madsen and Dr. Lee are truly amazing. The staff as well. I feel comfortable bringing our much loved pets here. I would highly recommend this place."
"First impression of this place was 5/5 ! We just adopted a dog and the vets were very caring and gentle with him! We had taken our dog to a different vet for an emergency a couple months before, so this was the second vet we’ve ever visited. I will definitely choose this one over the other. We will also be going back in the future!"
"Dr. Lee and all the staff at Family Pet Hospital are so amazing. Dr. Lee is patient and thorough. She listens to concerns, addresses them fully. She always explains every procedure, cost and medicine in depth. My 100lb German Shepherd has a lot of anxiety at the vet and the staff always takes their time to make it a positive experience. I am so impressed every time we bring my dogs in and I’m so glad we found this office."
"Employees are super helpful and knows alot of information. I originally went here because it was the cheapest option for me but i didn’t expect to be the best option too. 100% recommended taking your pets here if you want quality service with happy nurses, vets, and employees!"
"I called to see if I could get my dog Zoey in after she got bit, they didn't have any appointments but helped as much as they could giving me some recommendations for other vets that might have an easier time getting her in which definitely helped me out. The reason they get five stars though is because even though they have never actually seen my dog they still texted me a couple days later to follow up and see how she was doing. If I could do 10 stars i would!"
"They were able to get my dog in same day where everyone else was scheduling 2 weeks out. I am very grateful! Doctor and staff very professional and upfront with costs."
"They took the best care of my 14 year old lab. So thoughtful. 100% recommendation"
"We had to our down our canine family member due to her aging and having major health issues. Family Pet Hospital is was amazing with their process and procedures to help us say goodbye to the best dog in the world. It was a very tough day and we didn’t want to do this. They made it easier by being understanding and sensitive to the situation."
"Nicole took such great care of my dog. She went above and beyond to help him feel comfortable and to help educate me on how to best care for him."
"Staff is super sweet and always makes sure my dog is well taken care of!🫶🏽"
"What a relief it was to call in urgent need of help for our dog and be treated with empathy and respect. The staff did everything they could to help us and our dog and they made sure to get us in their clinic as soon as possible. They were even apologetic that they couldn’t help sooner. Everything from our interactions with the front desk to the nurses and the doctor herself, we were treated with compassion for our concern with our dog’s health as well as going above and beyond to make sure our dog was comfortable. When you’re dealing with a crisis, it’s scary. When you call for help and you’re met with people who care and seem just as concerned as you are, you know you’re in the right place. We are so grateful for all the staff here. For their professionalism, empathy and compassion."
"Swift, compassionate service. Even on a busy day in the clinic they found time for us and took the time to understand our dog's complex issues. I highly recommend them."
"We started coming to the FPH Jan 2022 with our new Shih-Tzu puppy. They have provided all of her care since that time to include the spay. We recently invited a new shih-tzu puppy into our family and FPH has already examined and been a part of her life. We have been blown away with the professionalism of vet tech staff, doctors, and digital interactive methods. If you're looking for a vet, that is going to give your animals the very best health, then this is the place."
"My first time going to the vet for an injury! It was super easy and the Dr along with the nurses were so helpful with my Baby RainStorm. Will literally be coming here for any of my fur babies needs. They're super personal and REALLY caring!!!! Love love love!"
"I have been here twice and felt the staff were friendly, kind, knowledgeable and cared about my dog and her pups."
"We love this place! Our dog doesn’t get scared when we visit, and everyone who works here is so nice. They do great work ❤️"
"All the staff were exceptional!
Our visit was very timely and everyone was so kind and efficient.
Thank you to everyone!"
"I was very happy with my experience here. The nurses and doctors are great! I highly recommend them."
"This place was so friendly and awesome! My family took in our new kitten to get its vaccinations. Our technician Sheena Card explained everything so well and took time to answer all of our questions! This place was perfect for all our new kitten needs!"
"I’m pleased with the time and concern you showed for Mochi during our visit. You answered all our questions. We are well pleased."
"Sheena and Dr. Lee were kind and gentle with Blondie, our cat. He was anxious about being in a strange place but they allowed him to investigate the room until he felt comfortable. We are happy with the care given to our beloved pet."
"I LOVE Family Pet Hospital in Mapleton! I have been to a few different vets over the years with family pets before. Me and my family were never satisfied with how things went. I am so glad that I have found such a great pet hospital. I bring my 2 dogs here and I would not take them anywhere else. I feel like a valued customer every time I go in or make an appointment and they always take their time to address any concerns I have."
"Amazing, vet and vet techs are so friendly and answered any questions I had!"
"I would highly recommend them to anyone! When we had an emergency come up and couldn't get in, they bent over backwards to accommodate us. We had to say good bye to our dog and they were so kind and helpful. The fact that they had a separate door to let us leave without going back out into the lobby was super appreciated. They even got paw prints for us and sent a card they had all signed expressing sympathy. They made a very hard time a little easier and I really appreciate it!"
"The veterinarians at Family Pet Hospital are so great to work with. I have a Standard Poodle and a Labradoodle and both have been seen at the Family Pet Hospital. When my Labradoodle was quite a young puppy she developed a carpal valgus deformity. When we first really noticed her foot was turning outward and were very concerned about this, The Family Pet Hospital was the only vet willing to work her in within a timely manner to assess the situation. They were then able to refer me to an orthopedic vet who could correct the deformity through surgery. I am very pleased with the attention my dogs are given during their yearly checkup as well as when health issues need to be addressed. Most veterinarians are extremely busy assisting pet owners with their pet's health needs and so sometimes there is a wait time to get pets in. I feel like The Family Pet Hospital has really tried to accommodate in as reasonable time as they can due to their work load. I recommend The Family Pet Hospital to anyone looking for good veterinarians."
"They have been awesome at helping me get my doggos the help they need. I really appreciate them being patient my dogs are really nervous and they take the time needed to help them to have the best possible experience."
"I love this vet. Everyone was very friendly and helpful. They took time to answer all my questions and took good care of my babies."
"I made the mistake of coming in two days early for our pet's appointment due to a case of Mom brain! I apologized for the mix up and turned with my kids to leave. The staff stopped me, looked into the schedule and saw us anyway! I appreciate how kind the staff was going above and beyond to help us, after all it was my mistake!
We love Mapleton Family Pet Hospital, the staff is friendly and knowledgeable. I also appreciate how thorough they are, they give a print out after each visit so we can remember what was discussed."
"Best vet ever. They get me in quickly and are very kind and informative which is hard to find these days. We appreciate you all at mapleton family pet hospital."
"We love Family Pet so much! They have taken fantastic care of both of our cats. They are always quick to respond and I appreciate that they’ll communicate through text. I can’t say enough good things about them."
"Dr Madsen and Sheena did a great job with my somewhat anxious maltipoo. Thorough exam, nutrition counseling, addressed all my concerns."
"Merlin and I saw Dr.Lee and two staff assistants on 9/28/22. The office and exam room were clean and organized. All staff members were professional and friendly. Merlin (dog) is just 4 months old and everyone greeted him gently and handled him caringly. I did not feel the appointment was rushed at all and every question I had was answered in great detail. I would highly recommend this veterinary team for all your pet care.
Nancy Jackson"
"Wonderful staff and service. They were committed to the happiness and health of our dog. Highly recommend"
"It easy first time there and for sure I will go back!! There very kind to my dog I love this place!!❤"
"This service was done very well. The way it wasn’t as long as I thought and the service people explained things very well and even offered me a discount."
"We had our 12 year old German shepherd put down here. The lady's were so nice and very sympathetic to our loss. I will always be thankful for there help."
"Dr Lee and her nurse , Becca, were incredible with my new baby! When I adopted Georgia she had 2 serious wounds on her foot. Dr. Lee verified Georgia's foot had been degloved. So now we're looking at a couple months of laser treatments to look forward to. I have been going to Family Pet Hospital for the past 16 years. I trust they will do what's best for our fur babies!"
"Dr. Madsen and his assistants at The Family Pet Hospital are wonderful. They care for me and my animals as family, which we are. ***** five stars each time for caring and professional care that lasts a long animal lifetime. —noelle madsen-muhme"
"I have been coming here for over a year and I absolutely love their staff and service. I would definitely recommend this place to anyone!"
"We just moved into the area and needed to get into a vet to treat a paw problem. The FPH got us in very quickly and took great care of our dog. Their professionalism, thoroughness, and follow-up was very impressive. This is now our new vet!"
"I absolutely adore Family Pet Hospital. We brought my cat here for her visits when I was a kid. And now as an adult, I brought my cat here for a checkup, and they are every bit as amazing that I remember. Tia, my cat, felt comfortable and they were extremely careful with her and kind. Makes me so happy to know my cat is healthy and there’s a plan in place to keep her healthy. Thank you!"
"They did such a good job with my dog today. The Nurse and Doctor walked me through everything and made sure I knew what was happening as they did it. They were also great at telling me the best prices and helping choose the best course of action for my dog."
"I took my Lab, there last week, she had some health issues. The doctors, did several examination to her to determine what was going on with her. Prescribed her some medication. My beautiful lab was back to her normal life in a couple of days. Thank you for taking good care of her 🙏😊"
"They got me in when no one close was accepting new patients. Very good service"
"Oh my goodness, where do I begin! I absolutely love Family Pet Hospital in Mapleton. The staff and the Doctors are so kind. They genuinely love each pet that comes in. They are never rushed. They explain every concern the owner has. They are very professional. I love the care they give my pets. They truly are the BEST!"
"Dr.Lee takes her time with each one of my fur babies. All the staff are kind and knowledgeable. We have been coming here for years and couldn’t imagine going anywhere else."
"I had to take my dog to a new vet. I was nervous about how he would react. They were so good with him, I didn’t have to worry about it at all. I will definitely be going back."
"Took our bunny here to get his nails trimmed. The staff did a great job and we were out of there in no time."
"I have never seen such attention to details of keeping a wonderful atmosphere for pets. Their timeliness and keeping the schedules and their efficiency in dealing with paperwork exceeds all. The feral kitten I rescued is normally paranoid but the pheromones the staff kindly sprayed in the office and their caring demeanor must have calmed the kitten."
"Love taking my pets to this vet. The staff is always so friendly. The wait is never long. They did such a great job at trimming our bunnies nails we ended waiting less then 10 minutes to get our bunny back.even after calling in a couple of hours before our appointment. We will be coming back."
"A kind and caring staff that helped put my mind at ease over my hurt kitty."
"I have been a client of Dr. Madsen for 20 years. He has taken care of my dogs, cats, Guinea pigs, rabbits, hamsters, and has even agreed to see my reptiles. Dr. Madsen is always willing to do research and reach out to other experts if needed in order to give my pets the best care possible. I have always been treated well in the office and I feel their follow-up is great as well."
"This place is great. The staff are so sweet and they really care about your pets. My dog ended up needing surgery due to an accident and they treated her great. She healed super quick and is always happy to see the staff even though she's usually a little nervous around new people."
"Are you freaking kidding me this hospital provided me the best care I've ever had I dropped my dog off to be spay this morning not only have they called me before the surgery they called me during and after to let me know she was doing great in great I'm sure they could tell I was a worried mama. Would recommend 100% to anyone anytime thank you family pet hospital for the amazing care for my girl"
"Hands down by far the best Vet Clinic I've ever taken animals to. Great customer service as well as true genuine turn love for the animals they treat."
"I have taken both of our dogs to the Family Pet Hospital and have been impressed both times. The staff is friendly and caring. I appreciated that the staff followed up with me after taking one of our dogs in due to an injury. That level of service and care goes above and beyond what you typically expect."
"They were very accommodating and professional as well as kind and understanding as they helped me make decisions about my aging dogs health and life ahead. The veterinarian was very respectful as she explained the different possibilities as well as treatments and my options with moving forward in my dog's health care she was not selling products or trying to Chris me for money instead she was helping me navigate and make the best decisions for me and my dog and as well gave me cost-friendly options for all possibilities of treatment."
"We dearly love our Henry. Without children of our own, my husband and I feel for our furbaby what we can only imagine parents might feel for their own child. For lack of any other experience, he is "our child". So finding a reliable veterinarian we felt we could trust was important to us, especially having moved from Pennsylvania where a close friend of ours was our established vet (and Henry's only doctor he'd ever known), it was hard to make the change when we moved here.
We're grateful to have found Family Pet Hospital. I feel bad for others who have had a complete opposite experience that we've had, where customer service wasn't a positive experience for them. I have only ever spoken to and interacted with really kind and empathetic receptionists, nurses, and Dr. Marcel Lee goes above and beyond to explain everything in detail and is patient with questions, and really seems sincere in wanting to help and get to know her patients.
I absolutely LOVE the "report cards" sent to my email, I for one love to have all the written details we discussed on hand and have a copy of the records for me to review again. My memory isn't great, so I appreciate having my own copies of everything, with instructions and reminders.
With any business, ANY business there will be goods sold to customers. That doesn't have to be offensive or a turn off, if any of us were to run our own business we would follow 'best practices' taught to us on how to offer goods we recommend our customers use. I trust that they only "sell" their customers products they themselves have used or would use for their own pets. So the other reviews mentioning they 'just want money', I don't agree. I have a totally different impression of this hospital and I trust them as being honest and sincere. I am very protective of "my baby", and would only trust honest and authentic people with him and Dr. Marcel Lee & her team are good people.
With issues in making appointments, Henry is a senior dog and woke up suddenly this morning in incredible pain. We were able to make an appointment the same day due to the urgency of his symptoms. They were very accommodating and it was reassuring to know that under an urgent need they would be willing to find a way to see him as soon as possible, and they were. They were nothing but kind and sensitive to me on the phone and at the appointment. I hope that others can have the same experience we have had, and any who encounter otherwise, I would hope they would take into account that we're all imperfect humans, some of us are learning, some of us have 'bad days' and we're ALL under a great amount of stress day to day seeking for ways to keep positive as often as possible. I would hope that we would be willing to seek to understand what might be behind the behavior we don't understand."
"Our senior dog, Jack, was immediately at ease with Dr. Lee and Becca.
We were too...just the right balance of professional experience and common sense advice."
"We are new to the area and adopted a 10 month old golden mix breed puppy. We called between Christmas and New Year’s because he was having diarrhea. We got excellent advice over the phone and implemented all of the advice. We also made an appointment for the following week. He recovered beautifully prior to the appointment and we had a great followup and full exam with the doctor. He was updated on his vaccines and we had a chip injected (which was so much easier then I thought it would be, our dog didn’t even notice!). The vet assistant who welcomed us and took note of the records we brought and emailed did a fantastic job and obviously loves her job. We couldn’t be happier."
"Dr. Lee diagnosed Coco’s condition and provided a plan of care to help. Very impressed with the amount of time she spent educating and explaining the options. I felt that Coco was in great hands."
"I have trusted Dr Lee and Dr Madsen with my animals for years and have the utmost trust. They take validate all your concerns and explain things till your comfortable with all the knowledge you need. They work with you to help your pet and take all your concerns seriously. I genuinely appreciate all their efforts and their care of my pets."
"Went here for the first time with my two dogs. I was seeing another vet nearby that was always super busy. I was happy that there was no waiting at Family Pet Hospital. We got right in. The vet kneeled down with the dogs and did her best not to startle my flighty Viszla. I was very happy with the appointment."
"The staff were professional kind and caring. They knew what they were doing. They helped us in caring for our dog. And I felt that the prices were reasonable."
"Everyone who works there is wonderful and empathetic to all situations! I still remember them sending me a card to me as a little girl after my cat sunshine passed away. I love them!"
"The nurse and doctor literally will get on the floor and allow your pet to slowly get acquainted with them. I love it! You can tell they truly enjoy animals and want them to feel safe. Couldn’t be happier with the kind, professional, personable service I have received."
"I was very happy with the care and excellent service they gave my cat Ringo. A little pricey, but worth the life of a beloved family pet. Thanks again 👍"
"We had never been to this place but when our dog had an accident we rushed over there, after hours, and was able to get the Vet to look at her. Our dog was already gone before we made it there but they were still very kind and professional about it. They gave us a book about dogs going to Heaven and gave us a paw print of our dog. They were very sweet to kids who just lost their puppy. They were more concerned about people than money. I'd recommend them. Thank you Family Pet Hospital."
"Super helpful and was able to solve our cat's nausea problem. Set us up to help her heal over the next week and very much appreciated!"
"Really happy with the uncrushed careful and thorough serve we received for Snuggles today, both from Dr.Lee and her sweet assistant Alli.Highly recommend them for the needs of your beloved pet!"
"We can’t say enough about how wonderful the Family Pet Hospital is. They took us right in the morning that our dog dislocated her back hip. No other pet hospital would see us for at least a week, even our own vet. They were very kind and explained everything thoroughly to us. We are very appreciative for everything they did for our dog."
"We absolutely LOVE Family Pet Hospital. Dr. Lee and Dr. Madsen have taken great care of our dog, Marvel. She gets so excited every time we pull up because she is always treated so well. The communication from the vets is incredible. They take extra time to make sure we understand what is going on and they always make sure to answer all of our questions. The nurses are amazing as well. I wouldn't recommend anyone else; they are the best!"
"The animal care professionals at Family Pet Hospital are good listeners. They show respect for my concerns and take time to explain ways to help keep my pet happy and healthy."
"Had a great experience here and I will come back for sure. After call all vet clinics in town this place was the only place that actually helped me with my dog, the only place that I was able to make an appointment. Dr Lee was amazing and super helpful, all staff was so warm and I felt like I finally find my dog a good vet."
"We are fairly new to this area and are so glad that we have found such a great group of people who lovingly take care of our pets. Dr. Lee is amazing. She is caring and you just know that she loves your pet and wants the best for them. Highly recommend them for all your pet needs."
"This isn't my usual vet, I don't live in the area. Due to certain circumstances I had to bring in my elderly dog to be put to sleep.
The staff were incredibly empathetic and kind during such a difficult time. We were given gentle and caring attention and everyone went above and beyond to help make the process less horrible."
"Great staff! My dog is not scared going in at all! Will definitely go back!"
"We got our first puppy in Utah during Covid. When it came time to get him his vaccinations we were unable to go inside with him. Becca was amazing and reassured us that he would be fine. The vet, Marcel Lee, called us and talked us through his first exam. Because of their love and concern for my puppy, I wouldn't take him anywhere else. They really treat my puppy like family. Thank you Family Pet Hospital!"
"Dr. Lee and all the staff that we interacted with yesterday to help our dear injured cat, Bob, were not only professional, but they were genuine in their concern for his well-being. Dr. Lee happened to mention that she did Bob's procedure during her scheduled lunch break - special thanks to her for her willingness to sacrifice her mealtime to ensure that our Bob was treated as if he was one of her own family. Love this team - they've won our loyalty!"
"Dr. Lee is the absolute best!! She is so patient and caring. I never feel rushed, she makes sure all of my questions are answered. Their entire staff is fantastic!"
"Best experience you can imagine with all the help and kindness, and beyond!!! Thank You!!!"
"Always have some availability for my pets in emergencies. Whole other want $$$ or to schedule it out a week later."
"I really loves Dr Lee and her assistant. I was so impressed with the care that they provided for Rusty. They took the time to explain everything to me and answered all my questions. They loved him like I do."
"All the staff there are so nice an kind an makes sure my dog feel comfortable to go with them. Also they make me fee comfortable that I can’t go in with my dog due to covid the answer all my questions an concerns! An amazing place an affordable !"
"They’re super nice and very friendly and professional. They made sure my cat was taken care of. They were so sweet to him and the nurse even complimented me! The veterinarian explained everything they had done to him in detail and the care I was supposed to do for after. I felt like my cat was very well taken care of with love."
"We had a great visit. Staff were kind, caring and helpful. I appreciate speaking with the doctor for about the visit over the phone. Overall we appreciated our visit and it was great"
"Caring staff and extremely helpful. Very informative and compassionate. I highly recommend Dr. Lee and her amazing staff!"
"Best service for your fur babies! I’ve been to other vets and Family Pet Hospital is on the next level!! They have a clean, reduced stress environment for your pets including having toys, treats, and even spa music to help create a calming environment for your pet. We’ve received amazing care and attention each time we visit. I also like their email reminders for checkups and vaccination boosters! Highly recommend!"
"Our dog had been injured a couple times recently and they've gone out of their way to fit us in. They have always done their best to explain things."
"Good vet! Reasonably priced, very friendly and COVID safe. Takes good care of cats, I'm sure all pets are treated well."
"My dog developed symptoms overnight, and the staff not only returned my call (I had left message after hours), but made sure to fit us in first thing in the morning. Dr. Lee went over all options with us over the phone and created a plan forward to help him feel better and diagnose him properly."
"I took my pup in for an injured leg and Dr. Lee did everything she could to help him. She was very professional and kept me updated with all the procedures they were doing."
"I am so grateful for the care and concern shown my puppy here. Even with COVID restrictions, I felt I had a personal interaction with the vet. They are very professional and go above and beyond any expectation of care! Thank you!"
"As always kind and with empathy for the animal and the owner. Always professional and knowledgeable. I am so grateful for a real veterinary practice in utah County
Thanks again and again ."
"The vets and their staff are professional and courteous. They are always happy to help answer questions and give detailed and honest answers. Their office is clean and welcoming. We have been going to them for the past 5+ years to meet the needs of our dogs. We will continue to use them as long as we have pets that require medical care."
"My dog was hurt in a dog fight. They took great care of her and followed up with us several times when she was recovering at home."
"My older pup got cough and my normal vet was booked 2 weeks out, after calling all the vets in utah county this was the only place able to find a way to accommodate an appointment for my dog. They are doing contactless drop offs and we're excellent with their scheduling communication and with getting information to me. Very grateful to talk to people that could relate to my concern and helped out during this pandemic."
"Family Pet Hospital staff and care was exceptional. We brought our very sick kitty to them and they did all the things we could do to help her get better. They were caring, talked us through all of our options and she got better for a little. Eventually she got sick again and this time worse than before. We knew it was time to send her to kitty heaven and it was the first time in my adult life that I had to make that choice. It was the right choice but SO hard and they were just so caring and so thoughtful and although it was such a sad day for me and my kiddos, they truly went out of their way to make it less painful. They even sent me home with a book to read to my little girl who was absolutely crushed. THEN we received an unexpected card that was so thoughtful and our little kitty's paw print. It just showed how much they care and we will forever be grateful for their kindness."
"I have been very impressed with Family Pet Hospital. They have been very quick to communicate with me and have taken great care of my pup. The staff members are always kind and gentle to my nervous dog. I honestly cannot recommend them enough.
I found them when I first adopted my dog and she had a serious reaction and I couldn’t get her in anywhere else. They made time in their busy schedule to make sure she got the care she needed as soon as possible. Every visit since then I have seen how much they care for their patients and the families."
"We love the Family Pet Hospital. Our corgi Finn has had a lot of issues and FPH has been awesome in addressing the issues. Everyone there is very nice and professional. I highly recommend FPH."
"I have been with Family Pet Hospital since 2001. Dr. Madsen and Dr. Lee are awesome."
"Dr. Lee was sooo great with our cat Kirby. We were so happy to be able to watch the appointment via zoom. She was very gentle and sweet with him as well as her assistant Kensea. Dr. Lee was very through and we are 100% positive Kirby was diagnosed right and he is feeling much better...and back to getting into things! It’s so nice to have a vet we can trust. We just moved here and it’s worrisome to try and find a new vet. Thanks Dr. Lee...see you for vaccinations soon!!!!!"
"Always so tender and compassionate! Everyone is genuinely concerned for the welfare of our pets."
"They went above and beyond to help us get a quick appointment. They listened to all our concerns and treated our aging dog as their own. All of the issues were addressed with the utmost care. We definitely felt the care they had for our dog."
"It was our first time taking our cat to the vet. Unfortunately with covid, we couldn't go in but they were very friendly and told us how much they loved our cat while he was there. They were very thorough."
"The first time I used Family Pet Hospital was in March 2020 after our small dog, Gus, was attacked by 3 large dogs while on a walk. Gus had multiple large bite marks on his throat, neck and shoulders. The care Gus received from Dr. Madsen and Dr. Lee was very professional and compassionate. Dr. Madsen called me after completing the wound care and reported on Gus's condition. I was convinced Gus would need to be sedated to subsequently have the staples removed, but Dr. Lee was able to take care that without sedation. Our most recent visit four days ago was for an examination to determine the cause of some rather profound limping Gus was doing. After examining him, Dr. Lee suggested rest and pain meds for a week to see if the limping improved or if an x-ray and possible surgery might be needed. Dr. Lee was very thorough in her examination and in her explanation to me. I've never been so impressed with a veterinarian team! In between visits our family moved to a nearby town, resulting in a change from a 3-minute drive to a 15-minute drive to the clinic. It's definitely worth the extra time to have Gus receive such remarkable care. I very highly recommend Family Pet Hospital!"
"I just moved to Springville, Utah and this was the first visit to Family Pet Hospital for my two Ragdoll cats, Eze & Toulouse. Due to the Covid-19 restrictions I did not actually meet Dr. Lee in person but I had the option to Zoom and we did review the cats on my cell phone from the parking lot. I am very pleased to have found them and their nurse Becca is very helpful land friendly. I highly recommend them to anyone in the area with pets.
Thanks Family Pet Hospital,
Mike, Eze & Toulouse"
"I love this place. The nurses are super nice, very helpful, and great with the pets. Even with all the covid-19 stuff they have a great system, I had two dogs to take at the same day and we didn't wait long at all. Very pleased :)"
"The staff are efficient and professional. The dog showed no sign of stress as he would have at previous vet visits."
"Family Pet Hospital is seriously the best! I’m a first time dog owner and was so nervous about EVERYTHING!
The nurses were so good and patient with all my questions and Dr. Lee is so knowledgeable and overall they treated my pup sooooooo well!!!!!!
I had planned just to get in and get out and not expect anything of it, but they have created a lifetime client! 💕💕💕💕"
"My pet was well taken care of. Friendly staff that are concerned about me and my puppy. Easy to deal with and very responsive to any questions or concerns. Very clean atmosphere."
"I have been going to Dr Madsen for 13 years now and won’t go anywhere else! I have taken many pets to him and always the best. Not only is he very very knowledgeable, but he takes his time and explains everything to you and never rushed. I feel like I’m his only client in the world and makes sure he answers all questions. I love my Tawny also! Every time she answers that phone I know her voice by heart and get so happy to see her face when I walk in. Best customer service and really loves your pet! Promise you won’t be disappointed you brought your family loved pet there."
"My visits at Family Pet have been professional, caring and effective to solve my dog ear problem. Dr Lee and her staff go the extra mile to do a good job and not traumatize my pet. Thank you!"
"Family Pet Hospital is doing a great job of caring for all my cats!! During this time of social distancing they came out to my car, even in the rain, took my cat inside for the service, then Dr Lee called me and went over everything. It was very fast and they communicated with me through the whole thing."
"I love taking my pets here. Everyone is friendly and knowledgeable if I have questions. Our vet Dr Lee is very compassionate and does a complete checkup. Offers suggestions and answers all questions. I feel very satisfied when I leave. They also printout a narrative of the visit so you can review the visit later. They cover everything over and above. Would highly recommend them"
"I won't take my puppy anywhere else. I've come here for a few years now and have always had good experiences. Everyone here is always patient with me and my many questions, as well as friendly and good natured. I love that I know my dog is well taken care of when here and that her needs are addressed."
"The staff and Veterinarians are amazing to work with. I lost my puppy baby last year. No words to explain how they helped me through this and all the options before. I have a new pup and take him here."
"Amazing veterinarians as well as assistants, always taking the absolute best care of my furbabies. 10/10 would recommend!"
"To start this off I would love to thank the nurses and the Dr. For their outstanding support and help with our boarder collie, Jasper. We called first thing this morning frantically about our Boarder collie knowing that we would have to put him down. They were so clam with us and talked to us with so much respect and help. We wanted to get our boarder collie in as soon as possible and they worked with us on getting him in first thing after we called. When we got there me and my husband were a mess and they were so much help and had given us so much support. They were hands on and very nice. They talked us through the whole ordeal and they were with us every step of the way. After everything was said and done the nurses and Dr. Hugged us both with teary eyes around the room and took our baby to the back to take him home. They were so gentle with our dog and with us as we grieved losing him. They even got us a print of his paw for a keep sake. They never hesitated to be there and to be so giving as we suffered. They were so amazing to deal with which helped with making this last step bearable"
"My pet would rate 1 stars but he doesn't have the balls to make such a review"
"We didn't end up taking our cat to this hospital but the staff is amazing! I don't remember the girl's name who helped us over the phone but she tried hard to get us in and gave us a call back the same day letting is know there was no availability. I appreciated so much her willingness to call us back and go the extra mile which is treatment that can be very hard to find at vet clinics."
"They took great care of Lady and were super quick with all the info. I will definitely be back there and make this our permanent vet clinic."
"5-9-23 Liam had his ornaments removed ( Neutered )
Dr.Grant L. Madsen - Experties kind & caring manner made it stress free-Liam is a happy camper living the good life.
A special Thankyou to
Family Pet Hospital- Mapleton
Staff & Nurses who are very reassuring.( Our Pets Are In Good Hands."
"Really friendly. Super helpful. My dog had a rarer heat stroke/seizure I didn't feel like they rushed me out with a basic diagnosis better than most physicians for humans. I like these guys a lot and even though you don't want to say it their prices are unbeatable as well. Thanks guys I appreciate you. She is still alive and well!"
"Our pup injured his paw. Our vet was not in and we frantically called around looking for a place that could see him that evening. Park Animal Hospital was willing to see him. The staff was friendly and very good and gentle with him. We highly recommend them."
"I have been visiting this vet since my first kitty was adopted about two years ago. Excellent service, excellent atmosphere and absolutely lovely people. I live in Pleasant Grove and still make the trip down to Mapleton just so I can be sure my fur babies will be taken care of! Definitely recommend and can guarantee you and your pets will be well taken care of."
"I had never used this particular clinic but my cat needed immediate care and I couldn't get a hold of our regular clinic. They got him in between appointments, kept me well informed and provided excellent care and follow up. We now have a new vet."
"Dr. Lee is a fantastic vet who really partners with furParents to help keep,our animals healthy and happy. She is always willing to discuss less expensive options and whether or not a procedure is worthwhile. Great experience every time."
"Great family pet hospital! Very loving, caring and through with my precious little dog. I'm so grateful for their kindness."
"Great care for our little girl babies! We love the staff and vets. Dr. Grant has excellent bedside manner!"
"This was a great place. They go out of their way to make you feel welcome. If I was staying in town I would go back again"
"She was very good she spent the time with me going into the difference and changing my dog's medication I felt good how she reacted with my animals and the time that she took with me."
"They are the best took care of my dog with much affection after her surgery and all the time she was hospitalized"
"Always willing to get my pets in quick and you can tell they actually care about their health and well being."
"The staff that work there are super kind and really care. Drs. and assistance are very helpful. They are always willing to help me out with any questions and want to help my pet child :) in the best possible way."
"This is a great place to bring your pet! They really care about your pet. They're friendly and informative. We had to put our dog down and they were very supportive and patient with us. They gave us as much time as we needed with our dog before and after. They even sent us a card afterwards with our dogs paw print inside and it was signed by all the staff. I bring my other dog here who has bad anxiety and they are great with him! They even do follow up calls to check in on your pet!"
"This place saved my dogs life!! He could barley walk iin the door...2 days later he jumped in the backseat of our truck!! The staff updated us 2 times a day, they were so kind, patient, loving. Thank you for the quick diagnosis great care and our dog back to us so quickly. The price was so reasonable and they sent our dog home washed brushed and groomed!!!"
"Everyone here is so nice. I always have a good experience at FPH! They love all animals and it shows. They have boarding service available as well. They have laser therapy! Dr Lee cares about your per, not your money and will answer all your questions and give advice."
"Friendly and informative. Experts in the field and great to work with families. I'd recommend FPH to anybody."
"I don't know how they do it but my two pets that I take there are calm and not crying or cowering. This place does so many things right. Thanks."
"There was no wait at all to see the doctor. The staff was very professional and loving to my dog. They didn't charge us to look at him, only for the medication. Great experience. I would recommend them."
"Our beloved Tinkerbell gave our family 15 years of wonderful companionship and love. We had to make the very difficult decision to end her suffering, the Dr and staff made this situation very loving and peaceful. We are most grateful for the care and professionalism they showed to our family."
"I had taken my cats to almost every clinic in Utah Valley. This clinic was the best one hands down. We had some very sick kitties due to a possible unknown poisoning and Dr. Lee was able to save one of them. She worked with us, cared a lot about our cats and gave us great nutritional advice. Thank you for all your help."
"The staff was very friendly and helpful. The vet was excellent. She explained everything she was doing and answered all our questions. Was very happy with our experience there. Going to keep going using their services"
"I took my 3 day old puppy to them and they looked him over and gave me peace of mind about the issue. Totally recommend them for your pest"
"Everyone was very sweet and loving with my new puppy. They all new his name as soon as we came in and gave a excellent and professional exam and gave me great training tips as a new dog mom."
"Love this vet!! Dr Lee really cares about the animal and will take the time to explain proper care or any questions you have. They offer good health products but don't push them on you. All staff were very kind and easy to work with... Don't be over 5 min late to your appt or you may get a a fee and have to reschedule!"
"We took a dog here. They will usually fit you in between appointments and grooming. I believe we ended up being there for about 2-3 hours. They drew blood work to make sure that there wasn't an infection. I haven't been to many pet hospitals so I can't tell you if this one was good or not. The vet was nice and made sure to explain everything before they did anything."
"While this Vetinary clinic is down in the smaller towns of Springville / Mapelton it is top of the line in care. Dr. Lee has excellent bedside manners and cared for the overall health and comfortability of our pets. She was thorough in her exam and provided excellent information for us being patient with our many questions and more than willing to answer any questions we had for our pets. I would highly recommend her to any pets owner!!!"
"Updated: 4/10/20
-I took my female & pups in for their wellness exam. They were very nice and polite.
Updated 2/29/20
-They reached out to me. They didn't apologize, but at least the effort was made. I got my appt rescheduled. Took my recent pups in to have their tails docked and dew claws removed. I cannot emphasize enough, if you chose to come here, which I'd prefer to, and would like to continue & maintain a good relationship, is you best be early for your appt. If you are late, there's a good chance your appt will be cancelled, and you'll need to prepay prior to making a new appt. This is something I had to learn and it wasn't a pleasant experience. The recommendations I would like to see that I think could greatly improve overall experience here, friendlier, warmer, more empathetic approach they show towards their clients goes a long way.
Updated: 1/21/20
I've been coming here for the past 2 years. I've always been happy with their prices and friendliness of the staff. However, I have seen a decline in customer service over the past several visits, I thought maybe it's just because they're busy or what not. But after the experience I had with them yesterday has really left me wondering why I chose this place and how they really feel about their repeat clients.
I made an appt for my 3 aussies several weeks ago. The morning of my appt was super chaotic at my house and we had a family emergency, by the time we got all three dogs loaded up in the car and was heading there we received a phone call from a lady stating that we were 10 min late for our appt and where they were so busy with taking on walk-in clients this morning they wouldn't be able to see me.
Although I had 3 appts, from 10:55 am, 11:15 am and 11:35 w/ Grant Madsen, yes, I was running a few min behind and I was 10 min away from their office. I had told her I was on my way and would be there shortly, that we'd be able to make the 11:15 appt and the 11:35 and they could work us in for the 10:55 appt that we missed or we wouldn't do it. She then stated to tell me that they were just way too busy and wouldn't be able to see me at all and on top of this, that I would need to pre-pay my future visit with them where I missed my appt.
I was so furious, really, is this how you treat your clients that are running a few min behind, I understand things get busy and some things are unexpected, like things that happened in our morning, and with all that, and that's fine, I wasn't expecting them to throw down the red carpets upon my arrival and stop everything to see my 3 dogs. I feel like this could have been handled much better, and their office needs to teach their nurses or reception desk how to treat customers and make them feel appreciated.
Great to call and check-up on the client to make sure they're still on their way, you could also let them know they are busier than expected and I may have to wait in the office, that's fine, I understand that, but to tell me not to even show up, where I would have been there for the other two appts and then tell me in order to reschedule I must prepay. I have always paid in full at the time of every visit. I could see that if I was a client with past-due payments and missed their appts.
I really hope who ever runs this place has a serious step back look at things and how customers are being treated. The girl on the phone was very rude and shared the expression that felt like we don't value your business and we are not understanding that things happen and we may be running a little behind, but we're still on our way, basically I felt like you should take your business elsewhere. Very disappointed with they way they treated me seriously questioning what to do. I'll see if they try to reach back out to me and make things right. If not, I'd take your business elsewhere, after years of coming to them and then being treated like they don't value repeat clients is a horrible way to run a business."
"Family Pet Hospital is fantastic. They always see us on time, they are very engaging and compassionate, whether at the front desk or in the exam room. They take time to answer our questions and concerns. Even when I call in, the people on the phone are knowledgeable and patient. They treat us and our dog with care and respect. Our dog just recently had a couple minor surgeries, and they even called a few days later to check up on him. Overall, great vet clinic."
"We needed to get one of our cat into a vet quickly. Family Pet Hospital got us in the same day and, despite being busy, took a lot of time to explain what they would do and the options we had. We will be bringing our cats here from now on for their annual checkups and shots."
"I love Dr. Lee. She is our vet! Thank you for helping from kittens to seniors."
"Great quality care and support! The staff is kind from the desk to the rooms! I was even offered bottle water and my dog was given treats! I'm very pleased by the level of professionalism, and low budget home care suggestions!"
"The doctor and staff are the most caring I have ever met in the 20+ years of dog ownership."
"It is a truly heart breaking thing to have to euthanize a furry part of your family. But it's a responsibility we take when we bring them into our family, to love and take care of them. When they go blind and their legs no longer work and they can only drag themselves over to eat, your responsibility also includes tending to their quality of life, if they live in constant pain that is not treatable that involves the decision to give them peace. The respect, the compassion, the love the vet showed us and our little furry companion during this excruciating time for all involved is of the highest standard, both of veterinary care and professionalism. I so wish I could have been there under different circumstances, and I've been hesitant to right a review because they take care of your pets throughout all stages of life and I only have the worse part to comment on. But it's only fair, and if you are at that point where your furry companion is at the end of the line, I want to let you know what that was like for me here."
"These guys are a good vet, I wish they would be more informational when it comes to certain subjects, but the customer support is always great!"
"This place was wonderful with my dog and son. They were so kind and really took time to make sure I knew how to take care of my dog. This visit had convinced me to change vets. The is no funny smell, and it's the cleanest I've seen. This is a place that greets you with smiles."
"We had our 11 1/2 year old Shih Tzu put down today because of some inoperable tumors. The doctors and staff here were wonderful, and really went the extra mile to make sure that we and our little Rosie felt comfortable before, during, and after the process. They massaged her paws and pet her while my mom held her, and everything was quick and painless. They were also very courteous with our burial requests and even helped get her situated with her blanket and toy in the box we'd prepared for her. I would recommend this pet hospital to anyone who really loves their pet."
"Dr.Lee and Jenny came out to our house to euthanize my border collie and best friend Kit. I pretended to be brave but they saw through that facade and were the kindest, gentlest and most caring people I could possibly imagine. Both to Kit and me. If you have to go through this process, I recommend them unreservedly."
"Thanks to Spanish Fork Petco we found this animal hospital. They have cared so much for our little man Maxwell. While likely not to return to the Petco for anything more than stuff. We only will take animals in our care to this group of animal care takers. Family Pet Hospital has earned our trust. And we have been more than a few scary vets..... The Vet and Staff just keep impressing us more each time we go - our dog goes nuts with excitement to get inside the office."
"3yrs ago family pet hospital and Dr.Lee found a tumor when doing a dental exam on our 15 ye old family dog,we had to end up putting her down they were amazing with me & my children we now have a new dog and now for 3 yrs have taken excellent care of him I wouldn't take him anywhere else there there whenever you need them .thank you."
"We had to put our beloved dog Haggard down. It was a sad experience but the staff here made it as bearable as possible. They were super nice and provided snacks for him and let is take our time saying goodbye. They were sensitive and answered all of our questions."
"We took our little female Pomeranian in them and they were awesome. She was old and was having a hard time. They were very caring I would tell everyone to go to them. Thank you"
"I love this office, they're always so friendly and helpful. They even called on my dogs birthday to wish her a Happy Birthday. :) So cute."
"They are kind and caring and gentle. The facility is immaculate and smells so much better than any other vet facility I have ever been to. They helped me with the process of helping my old kitty pass on with gentle kindness and concern. I trust them with all my fur babies! The staff is the best!"
"Great, I brought my dog in to have his nails cut. It was fast and we were on our way."
"Been coming here for years brought a few different dogs, the staff are all super friendly they have the respect and care for animals you'd want a place like this to have, would recommend to anyone"
"Great place to take your pup! I bought an Australian shepherd from Canyon Creek Aussies and they use this place for all their checkups. Dr Madsen was awesome and I had a great experience all around. Will be continuing to use them as she grows up!"
"Thank you so much for the kindness and compassion you showed with regards to my sweet Nalla."
"Amazing staff. We just got a dog and he was very nervous to go. The staff was so patient working with the dog to make him feel comfortable"
"Dr Madsen is a great vet but unfortunately I am not always able to get in with him and
I have to use one of the other vets in the practice, they aren't bad but I just prefer Madsen to the others. They always take such good care of my Corgi Pickles and answer any questions that I have. I really like that they call you a couple days after your appointment to check up on your pet to make sure they are doing well, it lets me know that they really do care about my dog!"
"I called them, explained to them that the vet I did have didn't do the fix on my pet because they thought he was a stray " 🤔" and they said they could do it that same day to just drop him off!"
"I live in Mapleton and have visited the Family Pet Hospital a few times with my doberman. The service was friendly and very good. I was very happy with the service and would recommend their pet hospital."
"Always have had a great experience here. Not the cheapest around, but it's worth paying a bit extra to get quality service and feel taken care of."
"I've only been there for laser therapy, but everyone was kind, helpful, and knowledgeable"
"We took our labradoodle to Family Pet Hospital for a check up. I was hesitant because she can get nervous in situations with other dogs barking (groomers, vets, etc.), but they were calm, loving and patient and she did great! Thank you!"
"I would highly recommend Family Pet Hospital Mapleton to anyone looking for a great vet. Not only are they affordable (especially when compared to Park Animal Hospital of Provo), but the staff is extremely friendly and knowledgeable and the building is always super clean. I changed vets immediately after experiencing their service."
"A perfect experience every time. Nice clean offices, friendly staff, and Dr Madsen is gentle with my dog and honest with me."
"They really care about the health of my animals. They are up front about the treatment needed and cost associated with it. The staff know me by name and are always friendly."
"Today (Nov. 29, 2016) was the first time that I was going to go to this place for our new puppy. We have 2 dogs and 1 cat, one of the dogs we just got a few days ago, and so we were doing the usual. We just moved so our other cat and dog hadn't seen the vet yet, but had recently seen their old one. But, when I went home to let the puppy out, I walked into a bloody murder scene in my kitchen. My oldest dog had ripped out his nail on one of his paws. Of course I was supposed to go in around 5pm today, but I called the Vet to let them know the situation and they worked with me to get in both of them at the same time. As I was on the phone, freaking out as any parent would, they were calm and understanding and as I was cleaning my dog's foot the blood wouldn't stop, so they bumped the time for me to 11:45 (at the time I was calling it was 11:20) talk about fantastic. I was soooo happy they could get me in with no notice. I went in with the puppy and my older dog, and were seen right away. The puppy was healthy and put on Heartguard (as they should be) and they gave me some pain killers and antibiotics for my older dog, and explained what I should be expecting over the next little while with his nail being completely gone. They also let me know that my puppy was doing fine and that his behaviors towards food is perfectly normal, and that he may not eat as much as the recommended amount says on most dog food bags. Over all a great trip. I hope that this keeps being positive as the time goes on. They were very attentive and kept asking if I had further questions. I came completely unprepared, no stool sample for the puppy or his last shot dates, things that I would have had without the emergency, and they worked with me wonderfully. Made sure I was reassured and for sure helped me calm down from a Mom about to cry to a Mom who could manage the rest of the day. So, so far so good, and let's hope it stays that way!
June 10, 2017 Update: It has been a road, my Beagle has had to go in for this that and the other thing, he plays to hard, hurts himself, Mom worries, off to the vet we go. Thank goodness these guys are here. Recently we had an issue with our 16ish year old cat. His bladder blocked, and wasn't able to go to the bathroom, we rushed him over to Family Pet and they did a medical drop off for me, at the time I didn't know what was going on just knew my baby was hurting. I got a call from Dr. Lee that Velvet needed a catheter ASAP or this could turn to death fast. So we had her take care of things. He was recovering and doing well, but then he decided to gator roll and pulled out his catheter. He once again blocked, she put the catheter back in but things weren't looking up, he wasn't eating, and was showing a major slow down in his progression. Because it was a Friday we came to make a choice to take him to an urgent vet for the weekend or take him home. But after hearing the kind of life our poor baby would have with his bladder blocking the way it was, we decided 16 years was a good life, and with him already having a hard time moving around and slowing down, adding a few more years of constant bladder blocking then surgery on a old cat to help fix the issue that could result in a lot of UTIs, we chose to put down our sweet baby. Dr. Lee was amazing, she gave us our options for where to take him, when we asked what his future looked like, she let us know those options, and she didn't even bring up putting our baby to sleep, but when we asked if that was an option, she fully supported us. She shared in our pain, and gave us all the time we needed. She made sure we were ok with this choice, and she felt just as strongly as we did that this was the best choice, to not keep him in pain. I will be forever grateful to Dr. Lee for what she has helped us through."
"Took both of my dogs there to get neutered. Great experiences both times and the prices are some of the best we've seen."
"One of the best vets I've been to. Friendly, kind Doctors and staff know you love your pets like family and they care about them too. My Lucy was attacked by 5 dogs and not expected to live but her front leg was expected to be too damaged and would need to be amputated. She not only lived, after the emergency surgery to patch the hole in her chest and mangled shoulder, but she started walking with that paw once we brought her home! She limps for now but will fully recover. The Doctors and staff here are miracle workers. I thank God for them everyday."
"Lovely staff! This office was not my normal vet office but i needed to get Ace in asap. The whole experience was amazing! Switched offices immediately after the appointment in the parking lot. Lol"
"These guys are the best I've always liked coming to them especially because we have had some serious complications in the past and they have always helped us they are thee best around hands down and you can always depend on them you can't go wrong with this place the pricing is fair as well as they are very smart when it comes to anything they might come across."
"Took my dog her to have a lump removed off her face. She looks amazing now! Also cleaned her teeth and removed some bad ones. She is like a new dog now! So happy and energetic. They did an amazing job. So so happy we went here. Communication was great too. Great vet assistants."
"Truly the best experience I've ever had with a vet clinic. They care about Beck and call me a few days after every visit to make sure he is doing well. I'll never switch vets. If I moved to Salt Lake, I'd still make the drive. I love the Family Pet Hospital!"
"For the 12 years I had my best friend and Golden Retriever, Duke, this is the place that we'd go. Duke lived a long and healthy life thanks to the veterinarians at this office. The staff loves animals, which is especially helpful for when your puppers get frightened of the office."
"The staff was friendly, empathetic, and professional. They took care to make sure my cat was healthy and comfortable. Excellent experience. This is now my go-to vet."
"Nice people, very clean clinic and they are very friendly and knowledgeable about pet care. Great place, and they have been very patient with us first time kitty owners! (and everyone else, i'd imagine)."
"Recently I needed to have my 18-year-old cat released from this life as she had stopped eating and was emaciated. This decline happened in a matter of days and by the time I had called a few veterinarian offices in the north end of the county, where I live, and was told that I would need to make an appointment to determine if she needed to be put down, it had been 3 days. Out of desperation and through many tears in watching my old cat suffering because nobody would take her in on an emergency basis, I found Dr. Madsen and his staff through my sister who had used their service for many of her pets. I called, explained the situation, and they had me bring her in within the hour. Not only did they fit me into their busy schedule that day, the compassionate care for me and my poor cat were incredible! These people are the epitome of what you would want as a human companion to a loving animal. I can't sing their praises enough. I have already informed them that I will make the 30 minute drive to take my other cat to them when she needs medical help. The staff and the doctor are amazing people!"
"I first took the family dog Brian to the Family Pet Hospital because I was concerned about his weight and health. He had not been to a Vet in over 8 years... o.O; The staff were very professional and helpful as well as extremely fun to talk to. I still take Brian in to get weighed every 2 weeks or so and he can not wait to get out of the car (his favorite place.) and in through the doors. I recommend them to all my friends and coworkers and even though I will be moving a ways away I would still be bringing my family here from now on."
"I took my 4 month old kitty Tabitha Tallulah in to be spayed. Best vet experience I have ever had. They even found ear mites, which I didn't even know about!) The office is clean, bright and cheerful. The staff is very friendly and efficient. The exam room was immaculate. The procedure went off without a hitch. The staff kept me well informed. Dr. Madsen spoke to me personally to explain how everything went. I also got a follow up call 2 days later to find out how Tabbie was doing. Prices were very reasonable. I would definitely highly recommend you bring your pets here!"
"I took our Boxer mix, Brody to be neutered at the Family Pet Hospital. I was, and continue to be, impressed with the exceptional care and love they not only showed to Brody but to his nervous "mom." I took him in recently when he hurt his paw and Dr. Madsen checked him extremely thoroughly before diagnosing him with a sprain. I ended up getting him a laser treatment (at a very afordable price) and he healed up very quickly. I feel confident that Brody is getting the best care out there! I will always take all of my pets here as they treat my pets like family... just like we do at home!"
"Our cat, Cricket, had a swollen and infected paw that wouldn't get better. Dr. Madsen and all of his staff were so kind, helpful, and professional. I was worried that they would have to put Cricket out to clean his paw because he didn't like anyone touching it, but Dr. Madsen and his staff were able (and willing) to handle Cricket's complaints without putting him out, which saved me quite a bit of money and also saved Cricket from the effects of the medicine. Cricket is now walking on all paws and I've found a vet I can trust. Thanks!"
"I have taken all of my small pets here for years. Dr. Madsen is very knowledgeable. he doesn't take shortcuts and considers all the possibilities when it comes to illnesses. when you come with your pet, they make you and your pet feel like an old friend. we've lost a couple of pets and they have been very understanding and comforting. I love this vet and will continue to take my pets there for years to come."